Smarter support for Event Creators: Meet Taylor, our AI chatbot

As head of Customer Experience at Ticket Tailor, I’ve always been extremely proud of the quick, friendly, and helpful customer support we’re known for. It’s amazing to read consistent 5-star reviews mentioning our support time and again. 

In 2025 we’re making a change so that we can maintain our outstanding support, as we help even more Event Creators sell tickets online.  

Introducing Taylor: Our new AI chatbot. 

Why are we introducing Taylor?

For quick, helpful answers

With AI chatbots becoming incredibly advanced throughout 2024, Taylor is here to provide instant answers to your simpler questions—like setting up an event or finding a quick how-to.

After extensive testing, we realised that Taylor can be as helpful as our current team when you need an answer to a quick question, like “where can I set up a 20% time-limited discount for my early-bird tickets?”.

This means our human agents can spend more time helping with the big stuff, like optimising your ticket setup or troubleshooting when things are not looking quite right.

To keep your ticket fees low

We've always focussed on keeping our ticketing fees as low as possible, so that you can spend more money where it matters: your events. Our famously low fees are only possible thanks to the way we do business. Bringing Taylor onboard will help us keep our internal costs low, and our team small and efficient, so you can continue enjoying low fees and the exceptional service you know and love.

Taylor is here to provide instant answers to common questions, whether you’re setting up an event, tweaking ticket options, or looking for a quick how-to. By handling these simpler inquiries, Taylor gives our human agents more time to focus on your more complex and important needs—like helping decide on the most efficient ticketing setup or solving any technical hiccups you might encounter.

What’s not changing in 2025 (and what is...)

While Taylor is designed to make things faster and easier for you, one thing will never change: our unwavering commitment to exceptional customer service.

• Quick, friendly, helpful responses? Absolutely.
• Real people when you need them? Just one click away.
• The same dedication to your success? Always.

When you want to chat with one of our amazing human team members, all you have to do is choose ‘Talk to a person.’ We’re here for you when it matters most.

The future of Customer Support at Ticket Tailor

Taylor makes support more efficient, but we know nothing beats the care of a real person. That’s why Taylor is part of a team—AI for the quick fixes, and our incredible human agents for everything else.

So, the next time you have a question, say hello to Taylor—you might be surprised at how helpful they can be. And if you ever need a human touch? Just choose ‘Talk to a person.’ You know we’ll be right here, ready to help.

Here’s to supporting even more Event Creators in 2025!

- Rhio, Head of Customer Experience

P.S. AI helped me draft and edit this blog, but the sentiment is mine!